Q: How much does it cost to join the Imagination Photo service?

A: Membership is free, and sharing pictures online is free. You only pay for products that you order (such as cards or prints) and our prices for merchandise are very competitive. For more information click the Pricing button.

Q: How many pictures can I store online?

A: Imagination Photo offers free unlimited storage for your pictures.

Q: I got an error message saying my email address already exists in the ImaginationPhoto.us. What do I do now?

A: This error message means that a free Imagination Photo account has already been created with your email address. (This can happen for many reasons - sometimes someone forgets which email address they signed up with; sometimes another customer with a similar email address has mistyped their own address!) If you get this message, then you can continue to sign up, but you must use a different email address. Or you can go to the sign-in page and use the ’forgot password’ feature to re-gain access to your account.

Q: What resolution should my photos be at?

A: If you use a good quality digital camera or scanner at a high resolution and with minimal compression, you will be very happy with the results. The term Resolution relates to the number of pixels. In order to produce a satisfactory photographic print, your Digital Photo should have a resolution of at least 400 x 600 in its original size for a satisfactory 4 x 6 photo.

• 640 x 480 - Absolute minimum resolution for 4x6(results will vary)
• 1024 x 768 - Minimum recommended resolution for 4x6
• 1152 x 864 - Minimum recommended resolution for 5x7
• 1600 x 1200 - Minimum recommended resolution for 8x10 or larger

Q: Can I use scanned images?

A: Yes, but avoid a high resolution as the result large file will take a long time to transmit using a modem and will occupy a lot of hard disk space on your PC. A good habit is to try to use a file with a resolution between 600 x 800 and 768 x 1024. This is a reasonable compromise between quality, disk space and modem transmission time.

Q: How many images can I upload at once?

A: 1 - 10 photos each time or use our quick uploading system.

Q: How many photos can I put in each of My Album?

A: There is no limit. However, if you have to many images in one album, it takes more time to download the images. We recommend up to 50 images per album.

Q: What kind of Image File can I upload to My Album?

A: We currently support .jpg and .jpeg images only.